Service agreement

Do you have and need more and more clients without a network connection? There’s a switch in the meeting room, and there’s a bunch of wires around? Wireless networks are becoming more and more important, they can and must meet the highest security requirements and be available on a stable basis. 

“High-Performance Teams – on your terms!“

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Classical maintenance contracts

Are always depend on your core and access infrastructure? Failure of the network means for you failure of business-critical processes and damage for your company? With a lifted maintenance contract, we work with you to create a completely individual, reliable basis that guarantees network availability to the required extent. 

Scope of services of classic maintenance contract: 

    • Hotline up to 365/24 
    • Professional support remotely and on site with defined reaction and start times 
    • Suppression measures after clearly defined escalation processes 
    • Monitoring your network (PRTG), proactive troubleshooting 
    • Update Service, Handling Manufacturer Services and Manufacturer’s Warranty 
    • Complete documentation of all measures 
    • Jour Fixe reports on the state and incidents in your network so you can make the right decisions at an early stage.  

We make sure that your network is running!

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Flex contracts

Flexible contract models ensure comprehensive security at low fixed costs. For a monthly flat rate, we provide our technicians and the hotline within an agreed SLA (up to 24/7 with 2 hours of response time) and help you as soon as your network needs help. The billing from the time of the fault report is fair according to previously agreed tariffs. Contact us

contact us!

Expect from us:

Ein Partner – der immer für Sie da ist.

  • 100% Netzwerkverfügbarkeit ist unser oberstes Ziel, zu jeder Zeit!
  • Ein Systemhaus, mit langjähriger Erfahrung und zufriedenen Kunden aus allen Bereichen. 
  • Ein Systemhaus, bei dem die Ausbildung der Mitarbeiter an erster Stelle steht.